Support
We're committed to helping you in all your cigarette tax stamping needs. Here are the questions we hear most. Call or text 210-422-7748 any time.
Questions
Frequently asked
What is your guarantee?
Every iron is backed by our 30-day money-back guarantee: if it isn't right, send it back within 30 days for a refund. You cover return shipping, and the guarantee is void if the iron is abused, damaged, or misused. Any iron can also be rebuilt for life to factory-new standards. And before any iron leaves the shop, it goes on the test stand — heated up, temperature set, and verified with a multimeter.
Are the irons in stock?
We ship from Cibolo, Texas. Finished-stock availability and lead time vary by model; confirm urgent orders before promising same-day dispatch.
How do you ship?
Orders ship from Cibolo, Texas by USPS Priority Mail, with tracking on every shipment. UPS and FedEx are available on request.
How do I pay?
Credit card or PayPal — every order is paid in full up front. PayPal takes most credit cards without a PayPal account, so either route works if you just want to pay by card. If you would rather be invoiced, ask us and we will email you a PayPal invoice instead.
Do you take purchase orders?
Yes. Send us your PO with the models and quantities and we will email you a PayPal invoice with your PO number printed on it, payable with most credit cards. We print the PO number on the invoice for your records, and payment is still made up front. See the Business page.
Do you offer a rebuild service?
Yes. Ship us your worn irons and we rebuild them to factory-new standards with a new stand, ready for years more work. Rebuild prices start at $250.
Can I upgrade an iron to Deluxe Plus?
Yes. When you send in a Deluxe 2x5, Deluxe Solid Bar, or Deluxe Camel Wides iron, add $150 to update it to the Deluxe Plus version.
Are videos available?
Yes. We have videos available on request.
What is a Deluxe Plus iron?
Deluxe Plus irons add an illuminated on/off power switch and an over-temp switch that cuts power above 450 degrees and restores it when the iron cools.
Which iron do I need for Camel Wides?
The Camel Wides irons stamp whole 10-pack cartons using the 10-across Camel Wides stamp paper, peg hole to peg hole. This iron takes a learning curve, and full instructions are included.
Where are you located?
121 Peterson Lane, Cibolo, TX 78108. Call or text 210-422-7748.
How long does an iron last?
Our irons are built to be rebuilt. When one wears, send it in and we rebuild it to factory-new standards.
Reach us
Use the order form or ask on any product page. We answer every message and can help you pick the right iron for your packs.
orders@stampiron.com
Videos on request
We have setup and technique videos available on request, including the Camel Wides iron. Ask when you order.